Privacy policy

PRIVACY POLICY

HOKO DIY operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, as a customer, with a personalized shopping experience (the “Services”). HOKO DIY is a store powered by Shopify, which enables us to provide the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read and understood this Privacy Policy and the practices described herein regarding the collection, use, and disclosure of your information.

Personal Information We Collect or Process

When we use the term “personal information,” we refer to information that identifies you or can reasonably be linked to you or another individual. Personal information does not include anonymized or de-identified data that cannot be used to identify you.

Depending on how you interact with the Services, your location, and applicable laws, we may collect or process the following categories of personal information:

  • Contact information including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, or bank account details, payment information, transaction details, payment method, and payment confirmations.

  • Account information including your username, password, security questions, preferences, and settings.

  • Transaction information including the products you view, add to your cart, save, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with us including any information you provide when contacting customer support.

  • Device information including details about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information including how and when you interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, for example when you create an account, use the Services, communicate with us, or otherwise provide your information;

  • Automatically, through the Services, including from your device when you access our website or use our services, and through cookies and similar technologies;

  • From our service providers, when they perform services on our behalf;

  • From partners or other third parties.

How We Use Your Personal Information

Depending on your interactions with us, we may use your personal information for the following purposes:

  • To provide, customize, and improve the Services
    Including processing payments, fulfilling orders, managing your account, remembering your preferences, handling returns or exchanges, arranging shipping, and offering personalized product recommendations.

  • Marketing and advertising
    Including sending promotional communications and offers.

  • Security and fraud prevention
    To ensure secure transactions and prevent fraudulent activity.

  • Customer support and communication
    To respond to your inquiries and provide assistance.

  • Legal compliance
    To comply with applicable laws and regulations.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them.

For more information about how Shopify uses your personal data, please refer to their Privacy Policy:
https://privacy.shopify.com/en

Contact

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, you may contact us:

Thanh AICARDI
Avalon Studio
60 Clos des Cascades
93160 Noisy-le-Grand
France

Email: avalonstudio76@gmail.com

For the purposes of applicable data protection laws, Thanh AICARDI is the data controller of the personal information collected through the Services.